An established patient base is essential for the long-term success of every practice. Patient retention is never permanent…and may not be as firmly established as you might think. This fact has been spotlighted during the pandemic. Both patients and practitioners are hesitant to make long term commitments. And yet, health is a process and not an event. Patient retention plays an essential role in the healing process. Improving retention is grounded in the communication skills of the doctor and the entire practice team. Not surprisingly, the essentials are all about caring. This session will help you reboot your practice by improving patient retention.