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Customer Service through Your Patients’ Eyes


Total Credits: 1 DC - VA Type 2

Speaker:
Wendy Lee, MCS-P
Duration:
1 Hour 02 Minutes
Format:
Audio and Video


Description

It’s never been easier to lose a patient forever … or to make them your practice champion instead! Research shows that 86% of today’s consumers are willing to pay more money for a better customer service experience—and in some cases, a lot more! The Web gives your patients multiple options where they can receive care, and if you don’t engage them at every step, you could lose them forever. However, you can stand above all those other choices and build lifelong loyalty—if you know the secrets to turning your patients into your strongest and most vocal advocates. This insightful session lays out a step-by-step program for delivering the kind of customer service today’s patient demands. Attend and you’ll learn the core principles and innovative strategies that will help you raise the standard of customer service excellence in your practice.

Handouts

Speaker

Wendy Lee, MCS-P's Profile

Wendy Lee, MCS-P Related seminars and products

Sponsored by Breakthrough Coaching


Wendy Lee helped her husband open their integrated Chiropractic, Physical Therapy, Massage, Acupuncture, and DOT exam office near Baltimore over 12 years ago. With a degree in Mathematics and as a former educator, she had no prior experience in how to verify insurance or pretty much any other office procedure. Being somewhat obsessed with organization and wanting to make sure everything was done right, efficiently, and ethically while keeping the needs of the patient at the center, she sought out Breakthrough Coaching to help her manage the practice. Their turn-key systems practically automate every aspect of opening and running a practice regardless of style technique or philosophy. She immediately fell in love with the comprehensive forms that systematize the entire practice. Before becoming a Coach with the company, she used their systems to remotely manage other practices around the country. Now as a Coach, she helps Breakthrough Coaching and its members keep up to date with all of the changes in HIPAA, OIG, securities, insurance, and employment laws so that they can run the most compliant practices possible.