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Reboot Your Practice Improving Patient Retention during the Pandemic

Total Credits: 1 DC - VA Type 2

Wendy Lee, MCS-P
55 Minutes
Audio and Video


An established patient base is essential for the long-term success of every practice. Patient retention is never permanent…and may not be as firmly established as you might think. This fact has been spotlighted during the pandemic. Both patients and practitioners are hesitant to make long term commitments. And yet, health is a process and not an event. Patient retention plays an essential role in the healing process. Improving retention is grounded in the communication skills of the doctor and the entire practice team. Not surprisingly, the essentials are all about caring. This session will help you reboot your practice by improving patient retention.



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Sponsored by Breakthrough Coaching

Wendy Lee helped her husband open their integrated Chiropractic, Physical Therapy, Massage, Acupuncture, and DOT exam office near Baltimore over 12 years ago. With a degree in Mathematics and as a former educator, she had no prior experience in how to verify insurance or pretty much any other office procedure. Being somewhat obsessed with organization and wanting to make sure everything was done right, efficiently, and ethically while keeping the needs of the patient at the center, she sought out Breakthrough Coaching to help her manage the practice. Their turn-key systems practically automate every aspect of opening and running a practice regardless of style technique or philosophy. She immediately fell in love with the comprehensive forms that systematize the entire practice. Before becoming a Coach with the company, she used their systems to remotely manage other practices around the country. Now as a Coach, she helps Breakthrough Coaching and its members keep up to date with all of the changes in HIPAA, OIG, securities, insurance, and employment laws so that they can run the most compliant practices possible.